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Guest Services at Aqueduct

PLEASE NOTE: The 2016 Belmont Park Fall Championship Meet will begin on Friday, September 9 and run through Sunday, October 30.

ATMs - ATMs are located on the first and second floors of the Grandstand and the second, third, and fourth floors of the Clubhouse.

ADMISSION General Admission to Belmont Park is $5, with the exception of the Belmont Stakes Racing Festival. Sign up for ticket information for the Belmont Stakes Racing Festival at BelmontStakes.comGroup sales information can be found here.

BINOCULARS - Binoculars are available at the Guest Service Centers.

CANCELLATION POLICY - If racing is cancelled, for any reason, after five (5) races have been run there are no refunds or exchanges of any kind.

CANCELLATION UPDATES - For up to date information on live racing cancellations, please visit NYRA.com, follow @TheNYRA on Twitter, or text keyword "NYRA" to 84700.

CASHING TICKETS BY MAIL - Mutuel tickets may be cashed by mail. Please send the ticket along with your name and address via Certified or Registered Mail. Please make a copy of the tickets for your records and allow 60 days for a reply. Do not staple or place tape on the tickets. Mail to: NYRA, Attn: Mutuel Department, P.O. Box 90, Jamaica, NY 11417. The deadline for cashing tickets by mail is March 31, 2017.

COAT CHECK - Coat checks are available at the Guest Service Centers.

COOLER POLICY - Patrons can bring coolers into the Grandstand Backyard Area and Top of Stretch only. Glass containers are prohibited. Coolers may contain plastic bottles or cans and are subject to search by NYRA Security. Absolutely no alcohol is allowed on premises Belmont Stakes Day.

DINING AT THE TRACK - The Garden Terrace Dining Room is located on the fourth floor of the Clubhouse, has an excellent view of the entire racetrack. The Heritage Club on the third floor Clubhouse features burgers, panninis, pizza, tacos, sandwiches and salads and includes a full service bar. The first floor Grandstand offers Sabrett hot dogs, kielbasa and sausage sandwiches and a whole lot more. The Fisherman’s Wharf, on the second floor of the grandstand, will serve fish n chips, crab cakes and shrimp cocktail. There is also the Backyard Picnic area with several concession stands.

ETHICS - Ethics are very important to NYRA. NYRA urges you to please report ethics issues or concerns to NYRA’s Ethics Officer by email at ethicsofficer@nyrainc.com or via NYRA’s confidential ethics hotline at 1-800-605-1340.

Click to view the following policies:

FEDERAL REPORTING REQUIREMENTS - Any patron placing bets, purchasing or redeeming vouchers, or making card or account cash deposits or withdrawals that exceed $10,000 in a 24-hour period is required by federal law to complete a Currency Report. These are reportable cash transactions requiring that the identity of the patron be filed with the IRS. By federal law NYRA is required to obtain identification from customers purchasing or redeeming vouchers and/or making cash deposits or withdrawals on NYRA Cash Cards when the relevant dollar amount totals $3,000 or more in a business day.

FIRST AID - There is a first aid facility located in the basement.

GAMBLING PROBLEMS - NYRA encourages responsible wagering. If gambling is a problem for you or someone you care about, help is available 24 hours a day. Call toll-free 1-877-846-7369.

GUEST SERVICE LOCATIONS - There are Guest Service Centers located on the second floor Clubhouse across from the escalator and the first floor Grandstand across from the press elevator.

GIFT SHOP - Visit our NYRA Store, located on the first floor of the Grandstand and the second floor of the Clubhouse. They offer an array of goods, including Lotto, blankets, books, clothing, hats, jewelry, key chains, medicine, pocketbooks, posters, toys for children of all ages, watches, and more.

IRS W2-G REPORTING POLICY - Any winning wager or group of identical wagers (same track, race, pool and winning numbers) whose individual odds are 300-1 or greater and whose winning dollar value either individually or when added together is between $600 and $5,000 (minus the amount of the individual winning wager(s)) is subject to IRS reporting requirements to be completed on form W2-G.

IRS W2-G WITHHOLDING POLICY - Any winning wager or group of identical wagers whose individual odds are 300-1 or greater and whose winning dollar value either individually or added together exceeds $5,000 (minus the amount of the individual winning wager(s)) is subject to an IRS withholding tax at the rate of 25 percent.

IRS WINDOWS - Windows designated for IRS winning tickets are on all floors. Patrons must present a picture ID (driver's license or non-driver's state ID, federal, state, or city ID, passport, or NYRA ID). A second form of identification showing the patron's social security number must also be presented.

LOST & FOUND - Located at the security office in the basement.

NET POOL PRICING METHOD - NYRA has adopted the net pool pricing method to allow race fans in Canada to wager into NYRA's wagering pools. While allowing for potentially larger pools, prices on pools with multiple winners (place and show, or any pool with a dead-heat) may calculate to a slightly different payout than under standard pricing. More information can be found at our website, www.nyra.com, or by visiting our Customer Service Centers on-track.

NO SMOKING POLICY - In accordance with legislation, smoking is not permitted anywhere inside the Belmont building. Smoking is permitted in all outdoor areas except the box seat area. For everyone's convenience and comfort, we ask for your cooperation.

OFFICIAL TRACK PHOTOGRAPHER - Order winner's circle photographs of your favorite horses from Adam Coglianese, our official track photographer. Composite photos include finish line, winner's circle and trophy presentation (if applicable). Call 718-659-2292 or visit bobcoglianesephotos.com for more information.

PADDOCK - Watch the horses being saddled before the race in our beautiful paddock. Located in the backyard it is accessible from both the Clubhouse and Grandstand.

PARKING & BUSES - Parking gates open at 11:15 a.m. General parking is FREE, Preferred parking is $3, and Valet parking is $10 (Weekends only). There is no valet parking on Belmont Stakes Day. Handicapped parking is available near the Clubhouse and Grandstand. There is courtesy bus service available from the Yellow Field. A general parking area adjacent to the West End Preferred Lot is located within walking distance to the Grandstand Paddock Gate entrance.

PERSONAL HANDICAPPING STATIONS - Located on the first floor Grandstand (formerly the clubhouse) and second floor Clubhouse, the Personal Handicapping Stations offer serious handicappers their privacy with personal desktops and televisions. Cost is $3 per day; tickets may be purchased at the Clubhouse Hospitality Center from 11:00 am until 1:00 pm. After 1:30 pm, any remaining seats will be available at the 3rd floor Reserved Seating Office. On Belmont Stakes Day Personal Handicapping Stations are $35 including Clubhouse Admission.

PROGRAMS, PAPERS, & HANDICAPPING TOOLS - We offer a varied assortment of handicapping tools. The official Belmont Post Parade Magazine and simulcast programs are available on the ground floor at each admission entrance. Also, there is a newsstand that offers the Daily Racing Form, New York daily newspapers, the Blood-Horse, American Turf Monthly, and handicapping tip sheets. Thoro-Graph and Ragozin Sheets are sold at the 3rd floor Reserved Seating Office.

RACE CHARTS - Copies of the race charts from the past week are available at the Guest Service Centers.

RACE REPLAY CENTERS - Located on the first floor Grandstand in the Belmont Café area, the second floor of the Clubhouse and Grandstand, a video library of NYRA and simulcast tracks is available via a touch screen display.

SCRATCHES - Call toll free 1-866-697-2238

SIMULCASTING - Belmont simulcasts on live racing days only. Gates and wagering open two hours prior to first post. Simulcasting continues in the Belmont Café until the conclusion of live racing from Southern California or until the conclusion of Yonkers (approximately 11:00 PM) when they have live racing. NYRA Rewards customers can wager 7 days a week. Click here for current simulcast schedule. 

WAGERING - On most live racing days mutuel windows open at 12:15 p.m. Telebet wagering opens at 9:00 a.m. every day.

SOCIAL MEDIA - Stay connected with New York racing by following NYRA on these social media platforms: Facebook, Instagram, Twitter, and YouTube.

SOLICITATION - Solicitation or distribution of literature or materials on NYRA property by non-employees is strictly prohibited.

WEBSITES - NYRA has a network of websites, including NYRA.com (Aqueduct, Belmont Park, Saratoga Race Course), BelmontStakes.com, and NYRABets.com.

Free wireless access is available for our guests throughout the facility.