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Guest Services at Aqueduct

ATMs - are located on the first, second, and third floors of the Clubhouse.

ADMISSION - Gates open at 11:00 am with our 12:30 pm 1st Post. Post and 9:30 am on Thanksgiving Day, November 26. Times subject to change. All areas are free for the Aqueduct meet on live and non-live racing days.

BINOCULARS - Binoculars are available at the Information Booth, located on the first floor.

BROADCASTING - Aqueduct Insider, the half-hour race-replay show, and The National Racing Report, a weekly half-hour show, will be broadcast on MSG Plus.

CANCELLATION UPDATES - For up to date information on live racing cancellations, please visit NYRA.com, follow @TheNYRA on Twitter, or text keyword "NYRA" to 84700.

CASHING TICKETS BY MAIL - 2015 Mutuel tickets may be cashed by mail. Please send the ticket along with your name and address via Certified or Registered Mail. Please make a copy of the tickets for your records and allow 60 days for a reply. Do not staple or place tape on the tickets. Mail to: NYRA, Attn: Mutuel Department, P.O. Box 90, Jamaica, NY 11417. The deadline for cashing tickets by mail is March 31, 2016.

COAT CHECK - The coat check is located on the first floor.

CUSTOMER SERVICE CENTER - Located on the first floor with only one stop this General Information Booth allows you to purchase programs, newspapers, Thoro-Graphs, season passes, seats for the handicapper stations, as well as rent binoculars and check your coat.

DINING AT THE TRACK - Equestris is one of the most spacious dining venue in the New York City area. The restaurant boasts a full-service waitstaff, along with breathtaking views of the race track. Equestris boasts an elegant buffet, and a variety of beverage options. For more information call 718-215-3327.

ETHICS Ethics are very important to NYRA. NYRA urges you to please report ethics issues or concerns to NYRA’s Ethics Officer by email at ethicsofficer@nyrainc.com or via NYRA’s confidential ethics hotline at 1-800-605-1340.

Click to view the following policies:

FEDERAL REPORTING REQUIREMENTS - Any patron placing bets, purchasing or redeeming vouchers, or making card or account cash deposits or withdrawals that exceed $10,000 in a 24-hour period is required by federal law to complete a Currency Report. These are reportable cash transactions requiring that the identity of the patron be filed with the IRS. By federal law NYRA is required to obtain identification from customers purchasing or redeeming vouchers and/or making cash deposits or withdrawals on NYRA Cash Cards when the relevant dollar amount totals $3,000 or more in a business day.

FIRST AID - There is a first aid facility located on the ground floor of the building.

GAMBLING PROBLEMS - NYRA encourages responsible wagering. If gambling is a problem for you or someone you care about, help is available 24 hours a day. Call toll-free 1-877-846-7369 or 1-800-522-4700.

GIFT SHOP - Visit our gift shop, located on the second floor of the Clubhouse. It offers an array of goods, including blankets, books, clothing, hats, jewelry, key chains, medicine, pocketbooks, posters, toys for children of all ages, watches, and more.

IRS W2-G REPORTING POLICY - Any winning wager or group of identical wagers (same track, race, pool and winning numbers) whose individual odds are 300-1 or greater and whose winning dollar value either individually or when added together is between $600 and $5,000 (minus the amount of the individual winning wager(s)) is subject to IRS reporting requirements to be completed on form W2-G.

IRS W2-G WITHHOLDING POLICY - Any winning wager or group of identical wagers whose individual odds are 300-1 or greater and whose winning dollar value either individually or added together exceeds $5,000 (minus the amount of the individual winning wager(s)) is subject to an IRS withholding tax at the rate of 25 percent.

IRS WINDOWS - Windows designated for IRS winning tickets are on all floors. Patrons must present a picture ID (driver's license or non-driver's state ID, federal, state, or city ID, passport, or NYRA ID). A second form of identification showing the patron's social security number must also be presented.

LONGSHOTS - Enjoy racing year round like never before at Longshots, the state-of-the-art simulcasting center and sports bar located on the second floor of Aqueduct Racetrack. Boasting more than 400 large screen televisions and personal seat monitors, 270  individual handicapping carrels and 55 self-service betting terminals, this is the place to be for every race. Also, Longshots features a player's and elite player's room and a full service sports bar, where racing and top sporting events will be shown throughout th day, including NFL games!

  • Hours of Operation: 11:00 am - 11:00 pm, 7 days a week.
  • Admission: $5 for NYRA Rewards Members (With Card) and $10 for Non NYRA Rewards Members.

LOST & FOUND - Lost & found is located in the security office at the north end of the Grandstand on the ground floor.

NET POOL PRICING METHOD - NYRA has adopted the net pool pricing method to allow race fans in Canada to wager into NYRA's wagering pools. While allowing for potentially larger pools, prices on pools with multiple winners (place and show, or any pool with a dead-heat) pricing. More information can be found at our website, www.nyra.com, or by visiting our customer service booths on-track.

NO SMOKING POLICY - In accordance with legislation, smoking is not permitted anywhere inside the Aqueduct building. Smoking is permitted in all outdoor areas except the box seat area. For everyone's convenience and comfort, we ask for your cooperation.

OFFICIAL TRACK PHOTOGRAPHER - Order winner's circle photographs of your favorite horses from Adam Coglianese, our official track photographer. Composite photos include finish line, winner's circle and trophy presentation (if applicable). Call 718-659-2292 or visit bobcoglianesephotos.com for more information.

PADDOCK - Watch the horses being saddled before the race in our paddock. It is located outside near the finish line, and can also be viewed from the windows on the first floor of the Clubhouse and Grandstand.

PARKING & BUSES - Gates open 8:00 am. General parking is $3, while Clubhouse preferred parking is $7. Valet parking is available at Resorts World Casino. Handicapped parking is available at the Clubhouse entrance. Regular shuttle bus service runs between the Aqueduct North Conduit Subway Station compliments of Resorts World Casino.

PROGRAMS, PAPERS, & HANDICAPPING TOOLS - We offer a varied assortment of handicapping tools. On the first floor of the Clubhouse, there is also a newsstand that offers the Daily Racing Program, Daily Racing Form, New York daily newspapers, the Blood-Horse, American Turf Monthly, and handicapping tip sheets. Thoro-Graphs & Ragozin Sheets are available on the 1st floor of the clubhouse adjacent to the escalator.

RACE CHARTS - Copies of the race charts from the past week are available at the Customer Service Centers located on the first floor of the Clubhouse.

RACE REPLAY CENTERS - Located on the first floor of the Clubhouse, a video library of NYRA and simulcast tracks is available via a touch screen display.

SCRATCHES - Call toll free 1-866-697-2238

SIMULCASTING - Aqueduct simulcasts on both live and non-live racing days. Gates open at 11:15 AM and wagering begins at 11:30 AM. Simulcasting generally continues through 10:00 PM or until the conclusion of Yonkers (approximately 11:00 PM) when they have live racing. NYRA Rewards customers can wager 7 days a week. Click here for current simulcast schedule. 

SOCIAL MEDIA - Stay connected with New York racing by following NYRA on these social media platforms Facebook, Instagram, Twitter, and YouTube.

SOLICITATION - Solicitation or distribution of literature or materials on NYRA property by non-employees is strictly prohibited.

WEBSITES - NYRA network includes: nyra.com, belmontstakes.com, and nyrarewards.com.