Q: What is NYRA XP?
A: NYRA XP is the official venue application of The New York Racing Association, designed to enhance your visit to Belmont Park and Saratoga Race Course.
Q: What are the main features of NYRA
A: Pin your car, locate your seating section and map routes to nearby restrooms, concession stands, ATMs, and racetrack attractions. Buy, manage and scan mobile tickets. Watch live racing from Belmont Park and Saratoga. Contact Guest Services, Ticket box office and report a problem. Coming soon – skip food and beverage lines with Express Pickup or In-Seat Delivery.
Q: What devices is the NYRA XP App
A: NYRA XP is a FREE download offered in the iOS (Apple) and Android (Google Play) stores.
Q: How do I download the NYRA XP App
on my phone?
A: Visit the iOS (Apple) and Android (Google Play) stores and search “NYRA XP”. Select “get” and the App will download on your mobile device.
Q: Will there be future version
releases of NYRA XP? How do I update my phone?
A: Yes. Please check periodically in the iOS and Google Play stores for future NYRA XP releases. They will show as “updates” on your mobile device for download. You do not need to reinstall NYRA XP.
Q: Does NYRA XP offer push
notifications? How can I enable and disable push notifications on my phone?
A: Upon download of the App, you will be prompted to allow or decline to receive NYRA XP push notifications. To stop receiving alerts, you can manually manage via phone settings.
Q: Can I access my NYRA Bets account
and place a bet on NYRA XP?
A: Yes. From NYRA XP, selecting Bet Now will send wagering customers to the NYRA Bets mobile site (m.nyrabets.com). Wagering customers are required to log in before they can fund their account and place bets.
Q: Can I use NYRA XP to watch live
streaming of Belmont Park and Saratoga Race Course races?
A: Yes. From NYRA XP, patrons can access NYRA Now (iOS and Android), the official live streaming application of The New York Racing Association. NYRA Now offers live racing from Aqueduct Racetrack, Belmont Park, and Saratoga Race Course, Race Replays, Talking Horses, and video on-demand.
ON-SITE EVENT INFORMATION
Q: Can I use NYRA XP to get
directions to Belmont Park and Saratoga Race Course?
A: Yes. NYRA XP features location services that will provide GPS-enabled directions by car, mass transit, walking, and biking to Belmont Park and Saratoga Race Course.
Q: How do I use NYRA XP to “Pin /
Find My Car” at Belmont Park and Saratoga Race Course?
A: Use Pin My Car to mark where you park, and find your car after the races. Pin My Car works only when Location and Bluetooth are enabled on your mobile device. After your car is parked at a designated parking lot at Belmont Park or Saratoga Race Course, open NYRA XP and select the menu option “Explore” – “Pin/Find My Car” – “Pin My Car”. When you’re ready to leave the racetrack, navigate back to the “Pin/Find My Car” section of the App, and select “Find My Car” to receive step-by-step walking directions back to your vehicle. If you move your car to a different parking location, you can re-pin the location.
Q: How do I use the Virtual Map
feature in NYRA XP to explore points of interest at Belmont Park and Saratoga
A: Enable your mobile device location services to ON. Select “Virtual Map”. Your current location on the Belmont Park or Saratoga Virtual Map will be denoted by a blue dot (inside the building), green dot (outside the building) or red dot (parking lots). Racetrack points-of-interest such as ATMs, bathrooms, concessions, box office, first aid, betting stations, etc. are displayed in the Virtual Map. Use this helpful way-finding feature to go from your current location to a point of interest. This feature is available inside the racetrack facility and around the grounds, including the backyard and trackside apron.
Q: How do I use NYRA XP to “Find My
Seat” at Belmont Park and Saratoga Race Course?
A: Enable your mobile device location services to ON. In NYRA XP, select “Find My Seat”. Enter your seat location at either Belmont Park or Saratoga Race Course, including the Section, Row, and Seat. Press the “Save My Location” button. You will then be presented with step-by-step directions from your current location to your seat with the estimated time of arrival. Patrons can search for other seated locations at any time.
Q: How do I use NYRA XP to toggle
between the venue-specific information for Belmont Park and Saratoga Race
A: From the NYRA XP “More” menu, select the option for either Belmont Park or Saratoga Race Course. Use the same process to return to the other track information.
Q: What are Belmont XP and Saratoga
XP? Are they different from NYRA XP?
A: NYRA XP is two Apps in one! Patrons can toggle between Belmont XP and Saratoga XP for venue-specific information. NYRA XP defaults to information for the live track.
Q: Can I use NYRA XP during the 2017
Belmont Stakes Racing Festival, June 8-10?
A: Yes. On-site event attractions, general information, and ticketing for the 2017 Belmont Stakes Racing Festival can be accessed in NYRA XP.
Q: Where can I find daily Racing
A: NYRA XP features a robust Racing section in the lower menu bar featuring: live race streaming (NYRA Now), Entries, Results, Scratches & Changes, and Race Replays.
Q: Can I access Aqueduct Racetrack
event information on NYRA XP?
A: NYRA XP is currently only available for Belmont Park, Belmont Stakes Racing Festival, and Saratoga Race Course. For more info on Aqueduct Racetrack, please visit NYRA.com/Aqueduct.
Q: How do I use NYRA XP to scan my
tickets to gain admittance at Belmont Park and Saratoga Race Course?
A: Open NYRA XP on your phone. Select “Shop” – “My Tickets”. Enter your Ticketmaster account login credentials. Present your phone for QR code scanning at any ticket entrance to Belmont Park or Saratoga Race Course.
Q: How can I log in to NYRA XP and
manage my tickets purchased via Ticketmaster?
A: Open NYRA XP on your phone. Select “Shop” – “My Tickets”. Enter your Ticketmaster / NYRA Account Manager log-in credentials, including Account ID or Email and Password.
Q: How can I see my Ticketmaster
account details in NYRA XP, including my ticket listings, to access my mobile
ticket(s), transfer or sell my tickets?
A: After logging in to NYRA XP with your Ticketmaster account login credentials, all of your current events and activity will be displayed. From there, you can manage the account, including the transfer and selling of tickets.
Q: Can I purchase tickets to Belmont
Park and Saratoga Race Course on NYRA XP?
A: Open NYRA XP on your phone. Select “Shop” – “Buy Tickets” to browse available Ticketmaster listed events and ticket options at Belmont Park, the Belmont Stakes Racing Festival, and Saratoga.
Q: Where can I find a list of the
upcoming event schedule?
A: From NYRA XP, select “Upcoming Events” for a list of upcoming events at Belmont Park and Saratoga Race Course with details on when gates open, first post time, and ticket information.
Q: How can I access the NYRA XP Help
A: Patrons can select the “I” icon displayed globally in the top right-hand corner of Belmont XP and Saratoga XP. The Help section includes the following customer service channels: Contact Ticket Office, Contact Guest Services, Submit Security Tip, Previous Security Tips, and App Feedback.
Q: How do I contact Guest Services in
NYRA XP to submit questions on security topics at Belmont Park and Saratoga
A: From the NYRA XP “More” menu, please select “Submit Security Tip”. Patrons will be asked to select a non-emergency tip type, including: Security Assistance, Medical Assistance, Fire/Gas/Smoke Issue, Traffic/Parking, Facilities/Cleaning, Elevator/Escalator Issue, Unattended Package, Suspicious Activity, Lost Property/Theft, Accident, Property Damage, Guest Services Assistance. After selecting their anonymous tip type, patrons will be asked to enter tip details with the ability to add a picture, video or audio file before hitting “send”.
Q: Can I live chat with NYRA Guest
Services and receive push notifications concerning the status of the security
tips that I submitted?
A: Yes. Within NYRA XP, patrons can have a live chat with Guest Services in the dialogue box for open security tips. Updates from Guest Services will also be relayed to our patrons through push notifications. You do not need to have NYRA XP open to receive notifications.
Q: Can I view a list of all
previously submitted security tips?
A: Yes. All past NYRA XP security submissions are located directly under “Submit Security Tip” in the “Previous Security Tips” section.
Q: Can I use NYRA XP to order food for
Express Pickup at designated racetrack concessions or for In-Seat Delivery at
Belmont Park and Saratoga Race Course?
A: Check back soon for more information on when Express Pickup and In-Seat Delivery will become available at Belmont Park and Saratoga Race Course. Patrons will be able to have food and beverage delivered directly to their ticketed seat location or available for pickup on a dedicated express line at select racetrack concessions.
Q: Can I create, log in, and manage
my personal customer information in NYRA XP?
A: Check back soon for more information on personal account management in NYRA XP. After creating a new account or logging into their existing NYRA Account of NYRA Bets Account, patrons will be able to personalize their on-site and online experience.
Gambling Problems? The New York Racing Association encourages responsible wagering. If gambling is a problem for you or someone you care about, help is available 24 hours a day. Call toll-free 1-877-8-HOPE-NY