FAQ

Q: What is NYRA XP?

A: NYRA XP is the official venue application of The New York Racing Association, designed to enhance your visit to Belmont Park and Saratoga Race Course.

Q: What are the main features of NYRA XP?
A: Pin your car, locate your seating section and map routes to nearby restrooms, concession stands, ATMs, and racetrack attractions. Buy, manage and scan mobile tickets. Watch live racing from Belmont Park and Saratoga. Contact Guest Services, Ticket box office and report a problem. Coming soon – skip food and beverage lines with Express Pickup or In-Seat Delivery.

Q: What devices is the NYRA XP App available on?
A: NYRA XP is a FREE download offered in the iOS (Apple) and Android (Google Play) stores.

Q: How do I download the NYRA XP App on my phone?
A: Visit the iOS (Apple) and Android (Google Play) stores and search “NYRA XP”. Select “get” and the App will download on your mobile device.

Q: Will there be future version releases of NYRA XP? How do I update my phone?
A: Yes. Please check periodically in the iOS and Google Play stores for future NYRA XP releases. They will show as “updates” on your mobile device for download. You do not need to reinstall NYRA XP.

Q: Does NYRA XP offer push notifications? How can I enable and disable push notifications on my phone?
A: Upon download of the App, you will be prompted to allow or decline to receive NYRA XP push notifications. To stop receiving alerts, you can manually manage via phone settings.

For iOS:

Tap the Settings icon. Then navigate to Notification Center, and scroll down to the app you'd like to change the notifications for. In this screen, you can choose the "Alert Style," which can be "None", "Banners", or "Alerts". Banners will appear at the top of the screen, while alerts pop up as a dialog box in the middle of the screen. Below those options, you'll find on/off switches for a few more things. You can choose whether or not you'd like a badge displaying the number of unread notifications on the app's home screen icon, if you'd like a sound to play, and whether or not you want the alert to appear in Notification Center. In order to completely disable notifications for that app, all of these options must be turned off.

 Android

Go into Settings, then tap on "Apps". Tap on the app that you would like to disable notifications for, and then uncheck the "Show notifications" box. Android will display a warning that you won't receive alerts from this app. Tap "OK" to continue. 

Windows Phone

In the app list, tap Settings > Notifications, then tap an app from the list.

• Turn off "Show in action center".
• Uncheck the "Show notification banners" check box.
• Tap Notification sounds, and tap "none".
• Uncheck the "vibrate" check box
• Uncheck the "Show notifications in action center when my phone is locked" check box.

Q: Can I access my NYRA Bets account and place a bet on NYRA XP?
A: Yes. From NYRA XP, selecting Bet Now will send wagering customers to the NYRA Bets mobile site (m.nyrabets.com). Wagering customers are required to log in before they can fund their account and place bets.

Q: Can I use NYRA XP to watch live streaming of Belmont Park and Saratoga Race Course races?
A: Yes. From NYRA XP, patrons can access NYRA Now (iOS and Android), the official live streaming application of The New York Racing Association. NYRA Now offers live racing from Aqueduct Racetrack, Belmont Park, and Saratoga Race Course, Race Replays, Talking Horses, and video on-demand.

ON-SITE EVENT INFORMATION

Q: Can I use NYRA XP to get directions to Belmont Park and Saratoga Race Course?
A: Yes. NYRA XP features location services that will provide GPS-enabled directions by car, mass transit, walking, and biking to Belmont Park and Saratoga Race Course.

Q: How do I use NYRA XP to “Pin / Find My Car” at Belmont Park and Saratoga Race Course?
A: Use Pin My Car to mark where you park, and find your car after the races. Pin My Car works only when Location and Bluetooth are enabled on your mobile device. After your car is parked at a designated parking lot at Belmont Park or Saratoga Race Course, open NYRA XP and select the menu option “Explore” – “Pin/Find My Car” – “Pin My Car”. When you’re ready to leave the racetrack, navigate back to the “Pin/Find My Car” section of the App, and select “Find My Car” to receive step-by-step walking directions back to your vehicle. If you move your car to a different parking location, you can re-pin the location.  

Q: How do I use the Virtual Map feature in NYRA XP to explore points of interest at Belmont Park and Saratoga Race Course?
A: Enable your mobile device location services to ON. Select “Virtual Map”. Your current location on the Belmont Park or Saratoga Virtual Map will be denoted by a blue dot (inside the building), green dot (outside the building) or red dot (parking lots). Racetrack points-of-interest such as ATMs, bathrooms, concessions, box office, first aid, betting stations, etc. are displayed in the Virtual Map. Use this helpful way-finding feature to go from your current location to a point of interest. This feature is available inside the racetrack facility and around the grounds, including the backyard and trackside apron.

Q: How do I use NYRA XP to “Find My Seat” at Belmont Park and Saratoga Race Course?
A: Enable your mobile device location services to ON. In NYRA XP, select “Find My Seat”. Enter your seat location at either Belmont Park or Saratoga Race Course, including the Section, Row, and Seat. Press the “Save My Location” button. You will then be presented with step-by-step directions from your current location to your seat with the estimated time of arrival. Patrons can search for other seated locations at any time.

Q: How do I use NYRA XP to toggle between the venue-specific information for Belmont Park and Saratoga Race Course?
A: From the NYRA XP “More” menu, select the option for either Belmont Park or Saratoga Race Course. Use the same process to return to the other track information.

Q: What are Belmont XP and Saratoga XP? Are they different from NYRA XP?
A: NYRA XP is two Apps in one! Patrons can toggle between Belmont XP and Saratoga XP for venue-specific information. NYRA XP defaults to information for the live track.

Q: Can I use NYRA XP during the Belmont Stakes Racing Festival?
A: Yes. On-site event attractions, general information, and ticketing for the Belmont Stakes Racing Festival can be accessed in NYRA XP.

Q: Where can I find daily Racing information?
A: NYRA XP features a robust Racing section in the lower menu bar featuring: live race streaming (NYRA Now), Entries, Results, Scratches & Changes, and Race Replays.

Q: Can I access Aqueduct Racetrack event information on NYRA XP?
A: NYRA XP is currently only available for Belmont Park, Belmont Stakes Racing Festival, and Saratoga Race Course. For more info on Aqueduct Racetrack, please visit NYRA.com/Aqueduct. 

TICKET INFORMATION

Q: How do I use NYRA XP to scan my tickets to gain admittance at Belmont Park and Saratoga Race Course?
A: Open NYRA XP on your phone. Select “Shop” – “My Tickets”. Enter your Ticketmaster account login credentials. Present your phone for QR code scanning at any ticket entrance to Belmont Park or Saratoga Race Course.

Q: How can I log in to NYRA XP and manage my tickets purchased via Ticketmaster?
A: Open NYRA XP on your phone. Select “Shop” – “My Tickets”. Enter your Ticketmaster / NYRA Account Manager log-in credentials, including Account ID or Email and Password.

Q: How can I see my Ticketmaster account details in NYRA XP, including my ticket listings, to access my mobile ticket(s), transfer or sell my tickets?
A: After logging in to NYRA XP with your Ticketmaster account login credentials, all of your current events and activity will be displayed. From there, you can manage the account, including the transfer and selling of tickets.

Q: Can I purchase tickets to Belmont Park and Saratoga Race Course on NYRA XP?
A: Open NYRA XP on your phone. Select “Shop” – “Buy Tickets” to browse available Ticketmaster listed events and ticket options at Belmont Park, the Belmont Stakes Racing Festival, and Saratoga.

Q: Where can I find a list of the upcoming event schedule?
A: From NYRA XP, select “Upcoming Events” for a list of upcoming events at Belmont Park and Saratoga Race Course with details on when gates open, first post time, and ticket information. 

GUEST SERVICES

Q: How can I access the NYRA XP Help section?
A: Patrons can select the “I” icon displayed globally in the top right-hand corner of Belmont XP and Saratoga XP. The Help section includes the following customer service channels: Contact Ticket Office, Contact Guest Services, Submit Security Tip, Previous Security Tips, and App Feedback.

Q: How do I contact Guest Services in NYRA XP to submit questions on security topics at Belmont Park and Saratoga Race Course?
A: From the NYRA XP “More” menu, please select “Submit Security Tip”. Patrons will be asked to select a non-emergency tip type, including: Security Assistance, Medical Assistance, Fire/Gas/Smoke Issue, Traffic/Parking, Facilities/Cleaning, Elevator/Escalator Issue, Unattended Package, Suspicious Activity, Lost Property/Theft, Accident, Property Damage, Guest Services Assistance. After selecting their anonymous tip type, patrons will be asked to enter tip details with the ability to add a picture, video or audio file before hitting “send”.

Q: Can I live chat with NYRA Guest Services and receive push notifications concerning the status of the security tips that I submitted?
A: Yes. Within NYRA XP, patrons can have a live chat with Guest Services in the dialogue box for open security tips. Updates from Guest Services will also be relayed to our patrons through push notifications. You do not need to have NYRA XP open to receive notifications.

Q: Can I view a list of all previously submitted security tips?
A: Yes. All past NYRA XP security submissions are located directly under “Submit Security Tip” in the “Previous Security Tips” section.

COMING SOON

Q: Can I use NYRA XP to order food for Express Pickup at designated racetrack concessions or for In-Seat Delivery at Belmont Park and Saratoga Race Course?
A:  Check back soon for more information on when Express Pickup and In-Seat Delivery will become available at Belmont Park and Saratoga Race Course. Patrons will be able to have food and beverage delivered directly to their ticketed seat location or available for pickup on a dedicated express line at select racetrack concessions.

Q: Can I create, log in, and manage my personal customer information in NYRA XP?
A: Check back soon for more information on personal account management in NYRA XP. After creating a new account or logging into their existing NYRA Account of NYRA Bets Account, patrons will be able to personalize their on-site and online experience.