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Guest Services at Saratoga

ADMISSION – Check back soon for 2016 ticket information.

Gates open:
Weekdays – 11:00 a.m.
Weekends- 10:30 a.m.
Travers Day – 7:00 a.m.

ATMs – ATMs are located on the first floor of the Grandstand by the finish line, on the first floor of the Grandstand by Saratoga Styles Gift Shop, on the first floor of the Grandstand by First Aid, on the second floor of the Clubhouse behind Section C, in the Paddock area outside Guest Services, and in the backyard picnic area at the mutuel bay adjacent to the Reserved Seat Box Office.

ARTISTS GALLERY - Just inside the East Avenue admission gates. Numerous equine artists display (and sell!) their beautiful paintings and prints.

BINOCULARS – Binocular rentals are available at the Guest Services Centers on the first floor of the Clubhouse adjacent to the elevator and on the first floor of the Grandstand by the finish line.

BROADCASTING – Check back soon for 2016 broadcast information.

CANCELLATION UPDATES - For up to date information on live racing cancellations, please visit NYRA.com, follow @TheNYRA on Twitter, or text keyword "NYRA" to 84700.

CASHING TICKETS BY MAIL – Please allow sufficient time to make the deadline and send the ticket along with your name and address via Certified or Registered Mail. Please make a copy of the tickets for your records and allow 60 days for a reply. Do not staple or place tape on the tickets. Mail to: NYRA, Attn: Mutuel Department, P.O. Box 90, Jamaica, NY 11417

COAT CHECK – Coat checks are available at the Guest Service Center located on the first floor of the Grandstand.

COOLERS – Coolers are permitted in the backyard picnic area. Coolers, no larger than 12”x18”, are permitted on the trackside apron and the Top of the Stretch. Coolers are not permitted anywhere inside the building/Clubhouse. Glass Containers: ALL GLASS CONTAINERS ARE PROHIBITED. Coolers may contain plastic bottles or cans and are subject to search by NYRA security.

DINING AT THE TRACK –  Dining options include: the Turf Terrace Dining Room, Club Terrace, and The Lower Porch. Stay tuned for more 2016 dining information.

ETHICS - Ethics are very important to NYRA. NYRA urges you to please report ethics issues or concerns to NYRA’s Ethics Officer by email at ethicsofficer@nyrainc.com or via NYRA’s confidential ethics hotline at 1-800-605-1340.

Click to view the following policies:

FEDERAL REPORTING REQUIREMENTS – Any patron placing bets, purchasing or redeeming vouchers, or making card or account cash deposits or withdrawals that exceed $10,000 in a 24-hour period is required by federal law to complete a Currency Report. These are reportable cash transactions requiring that the identity of the patron be filed with the IRS. By federal law NYRA is required to obtain identification from customers purchasing or redeeming vouchers and/or making cash deposits or withdrawals on NYRA Cash Cards when the relevant dollar amount totals $3,000 or more in a business day.

FIRST AID – There is a first aid facility located on the first floor of the Grandstand beside the Carousel Mini Theatre.

GAMBLING PROBLEMS – NYRA encourages responsible wagering. If gambling is a problem for you or someone you care about, help is available 24 hours a day. Call toll-free 1-877-846-7369.

GIFT SHOP – Officially licensed NYRA souvenir stands are located in the backyard picnic area adjacent to the Silks Room and near the Paddock Saddling area. On the 1st floor of the grandstand at Saratoga Styles and also trackside adjacent to the Chowder Bar, 2nd floor of the Clubhouse adjacent to the escalator and also in the At the Rail Pavilion. The gift shops offer an array of goods, including blankets, books, clothing, hats, jewelry, key chains, New York Lottery Tickets, medicine, pocketbooks, posters, toys for children of all ages, watches, and more. Also shop on-line at www.nyra.com.

GROUP ACCOMMODATIONS - Special rates are available on dining packages for groups of 20 or more. Dining Packages consist of admission, official track program, and buffet lunch (tax and gratuity included). For more information on groups and availability, call 1-888-285-5961.

GUEST SERVICES CENTERS – Guest Services Centers are located on the first floor of the Clubhouse adjacent to the concession stand, on the first floor of the Grandstand adjacent to the Food Court at the finish line, and in the Paddock Area, opposite the NYRA Store. The Guest Services Office is located in the Administrative Building in the backyard picnic area.

IRS W2-G REPORTING POLICY – Any winning wager or group of identical wagers (same track, race, pool and winning numbers) whose individual odds are 300-1 or greater and whose winning dollar value either individually or when added together is between $600 and $5,000 (minus the amount of the individual winning wager(s)) is subject to IRS reporting requirements to be completed on form W2-G.

IRS W2-G WITHHOLDING POLICY – Any winning wager or group of identical wagers whose individual odds are 300-1 or greater and whose winning dollar value either individually or added together exceeds $5,000 (minus the amount of the individual winning wager(s)) is subject to an IRS withholding tax at the rate of 25 percent.

IRS WINDOWS – Windows designated for IRS winning tickets are on all floors. Patrons must present a picture ID (driver’s license or non-driver’s state ID, federal, state, or city ID, passport, or NYRA ID). A second form of identification showing the patron’s social security number must also be presented.

LOST & FOUND – Lost & Found is in the security office, which is located at the far end of the Grandstand, mezzanine level.

NET POOL PRICING METHOD – NYRA has adopted the net pool pricing method to allow race fans in Canada to wager into NYRA’s wagering pools. While allowing for potentially larger pools, prices on pools with multiple winners (place and show, or any pool with a dead-heat) may calculate to a slightly different payout than under standard pricing. More information can be found at our website, www.nyra.com, or by visiting our Guest Services Centers on-track.

NO SMOKING POLICY – In accordance with legislation, smoking is not permitted anywhere inside the building or in any covered seating or dining area. Smoking is permitted on the trackside apron and in the backyard area. For everyone’s convenience and comfort, we ask for your cooperation.

OFFICIAL TRACK PHOTOGRAPHER – Order winner’s circle photographs of your favorite horses from Adam Coglianese, our official track photographer. Composite photos include finish line, winner’s circle and trophy presentation (if applicable). Photos are available for purchase at the Track Photographer’s office located behind the Jockey’s Room, adjacent to the silks display. Call 1-518-584-6200 x4424 or visit bobcoglianesephotos.com for more information.

PADDOCK – Watch the horses being saddled before the race in our beautiful paddock. Located in the backyard, it is accessible from both the Clubhouse and Grandstand.

PARKING – Please check back soon for 2016 parking details. 

PROGRAMS, PAPERS, & HANDICAPPING TOOLS – We offer a varied assortment of handicapping tools, magazines, and newspapers. The official Saratoga Post Parade Magazine, Daily Racing Program, Saratoga Pocket Program, Daily Racing Form, other publications and tip sheets are available at all admission gates. Thoro-Graph and Ragozin Sheets are available at the Reserved Seat Office and the Clubhouse Porch Booth located under the fire exit, and there is a newspaper stand located in the Paddock area.

RACE CHARTS – Copies of the race charts from the past week are available at the Guest Services Centers. For Equibase Full Charts, click here.

RACE REPLAY CENTERS – Located on the first floor of the Clubhouse and the Carousel mini-theatre, our Race Replay Centers offer a video library of NYRA and simulcast tracks via a touch screen display.

SCRATCHES – Call toll free 1-866-697-2238

SIMULCASTING – Saratoga simulcasts premier summer thoroughbred tracks like Monmouth and Del Mar. Bridge simulcasting is available in the Carousel Mini Theatre until approximately 7:20PM nightly excluding Mondays. There will also be live music and bridge simulcasting at the El Verano/Shake Shake Paddock Bar. 

SOCIAL MEDIA - Stay connected with New York racing by following NYRA on these social media platforms Facebook, Instagram, Tumblr, Twitter, and YouTube.

SOLICITATION - Solicitation or distribution of literature or materials on NYRA property by non-employees is strictly prohibited.

SPINNER-FREE SERVICE – Turnstile number 19 at the East Avenue admission gate is designed for patrons not interested in the giveaway promotion. No coupons will be issued at this turnstile.

WAGERING – Telebet opens at 9:00 AM daily; mutuel windows at Noon.

WEBSITES - NYRA has a vast network of websites, including nyra.com, belmontstakes.com, and nyrarewards.com.