The NYRA AccountManager is an extension to the box office available to you 24 hours a day, 7 days a week. By logging in or creating an account, you will have access to a number of available features and benefits as a season ticket holder.
Click here to log in. You may login using your account number or email address associated to the account. If you have no email address associated to the account, you will be prompted to add an email address upon logging in.
Click here to go to the main log in page. From there click on "Forgot Your Password?" link and type in your email address. Upon submission, you will receive an email with your password.
The main homepage of NYRA AccountManager displays up to date information regarding your account such as any outstanding invoices, presale offers, your upcoming events, and many other features for you as a ticket holder.
Login to NYRA AccountManager and select "edit my profile". From there, you'll be able to update your account information.
Transfer your tickets to friends, family, clients, or anyone else. Eligible NYRA AccountManager Ticket Holders can transfer their tickets using ticket transfer. Once the recipient receives and accepts your ticket offer, the recipient can print his or her TicketFast® generated tickets to any standard printer. Note: Once a ticket has been transferred and accepted, your original tickets will no longer be valid.
Your NYRA account allows you to transfer tickets to virtually anyone with an email address. Using TicketFast® technology and Adobe Acrobat Reader 4.0 or higher (free), the recipient can print a transferred ticket to any standard printer.
How to Transfer Tickets:
When completed, an email invite will be sent to the recipient to accept or decline the transferred tickets. If accepted, your original ticket will no longer be valid. Note: do not destroy or discard your original tickets until the recipient has completed the acceptance process. You will receive an email confirmation when the recipient either accepts or declines the transfer invite.
The recipient will have the option to accept or decline your offer when they receive the ticket transfer invitation. The recipient can decline the offer and you will receive an email notifying you they did not accept the tickets. You may also cancel the offer from the Ticket Management page any time up until the tickets are accepted by the recipient. Once the offer is accepted by the recipient, your original ticket is no longer valid.
There are two ways to view and manage your pending ticket management actions. You can either select 'view and manage pending actions' from the Ticket Management page or select an event that you have actioned on. From there, you can manage your pending ticket transfer offers. Select a transfer offer and click 'cancel transfer' and you will be directed to the cancel process. You may be also eligible to cancel only certain group of seats within a transfer offeer if you have transferred seats spanning various seat blocks and events. If you cancel a portion of seats within the initial transfer offer, the remaining seats can still be accepted by the recipient.
How to Print Tickets:
On the confirmation page, click the 'print' button. Your tickets will open as a PDF file an may be printed on any standard printer. All you need is Adobe Acrobat Reader 4.0 or higher (free).
Note: Once you click the 'print' button, the downloaded tickets will be required for entry to the event. You cannot use any tickets that may have been previously issued or printed.
If you have an invoice available for renewal, simply log in, and from the homepage, you will see a snapshot of your invoices. Click on 'new invoices' and select your invoice for renewal. Proceed into the renewal process.
If you are eligible to make a payment online, simply log in, and from the homepage, you will see a snapshot of your invoices. Select an invoice to make a payment and proceed into the payment process.
If racing is cancelled, for any reason, after five (5) races have been run there are no refunds or exchanges of any kind.
Gambling Problems? The New York Racing Association encourages responsible wagering. If gambling is a problem for you or someone you care about, help is available 24 hours a day. Call toll-free 1-877-8-HOPE-NY