ADMISSION - Gates open at 11:30 am. Free Admission to all wagering areas, excluding Longshots.
ALCOHOL - No outside Alcohol is allowed at Aqueduct Racetrack.
ATMs - ATMs are located on the first, second, and third floors of the Clubhouse.
BINOCULARS - Binoculars are available at the Information Booth, located on the first floor.
BROADCASTING - Thoroughbred Weekly, a half-hour magazine show, or Aqueduct in 30, a daily half-hour race replay show, is broadcast on MSG Plus.
CANCELLATION POLICY - If racing is cancelled, for any reason, after five (5) races have been run there are no refunds or exchanges of any kind.
CANCELLATION UPDATES - For up to date information on live racing cancellations, please visit NYRA.com, follow @TheNYRA on Twitter, or text keyword "NYRA" to 84700.
CASHING TICKETS BY MAIL - Mutuel tickets may be cashed by mail. Please send the ticket along with your name and address via Certified or Registered Mail. Please make a copy of the tickets for your records and allow 60 days for a reply. Do not staple or place tape on the tickets. Mail to: NYRA, Attn: Mutuel Department, P.O. Box 90, Jamaica, NY 11417. The deadline for cashing tickets by mail is March 31, 2017.
COAT CHECK - The coat check is located on the first floor.
DINING AT THE TRACK - Equestris is one of the most spacious dining venues in the New York City area. The restaurant boasts a full-service waitstaff, along with breathtaking views of the race track. Equestris boasts an elegant buffet, and a variety of of beverage options. For more information call (718) 215-3327 or view Dining webpage.
ETHICS - Ethics are very important to NYRA. NYRA urges you to please report ethics issues or concerns to NYRA’s Ethics Officer by email at [email protected] or via NYRA’s confidential ethics hotline at 1-800-605-1340.
FEDERAL REPORTING REQUIREMENTS - Any patron placing bets, purchasing or redeeming vouchers, or making card or account cash deposits or withdrawals that exceed $10,000 in a 24-hour period is required by federal law to complete a Currency Report. These are reportable cash transactions requiring that the identity of the patron be filed with the IRS. By federal law NYRA is required to obtain identification from customers purchasing or redeeming vouchers and/or making cash deposits or withdrawals on NYRA Cash Cards when the relevant dollar amount totals $3,000 or more in a business day.
FIRST AID - There is a first aid facility located on the ground floor of the building.
GAMBLING PROBLEMS - NYRA encourages responsible wagering. If gambling is a problem for you or someone you care about, help is available 24 hours a day. Call toll-free 1-877-846-7369 or 1-800-522-4700.
GUEST SERVICES HOURS OF OPERATION: Monday thru Thursday and Sunday: 10:00 a.m. to 9:00 p.m. and Friday thru Saturday: 10:00 a.m. to 11:00 p.m.
GUEST SERVICE LOCATIONS - Two Guest Service Centers are located on the first floor of the Clubhouse.
GIFT SHOP - Visit our gift shop, located on the second floor of the Clubhouse. It offers an array of goods, including blankets, books, clothing, hats, jewelry, key chains, medicine, pocketbooks, posters, toys for children of all ages, watches, and more.
IRS W2-G REPORTING POLICY - Any winning wager or group of identical wagers (same track, race, pool and winning numbers) whose individual odds are 300-1 or greater and whose winning dollar value either individually or when added together is between $600 and $5,000 (minus the amount of the individual winning wager(s)) is subject to IRS reporting requirements to be completed on form W2-G.
IRS W2-G WITHHOLDING POLICY - Any winning wager or group of identical wagers whose individual odds are 300-1 or greater and whose winning dollar value either individually or added together exceeds $5,000 (minus the amount of the individual winning wager(s)) is subject to an IRS withholding tax at the rate of 25 percent.
IRS WINDOWS - Windows designated for IRS winning tickets are on all floors. Patrons must present a picture ID (driver's license or non-driver's state ID, federal, state, or city ID, passport, or NYRA ID). A second form of identification showing the patron's social security number must also be presented.
LONGSHOTS - Boasting more than 400 large screen televisions and personal seat monitors, 270 individual handicapping carrels and 55 self service betting terminals. Also, features a player's and elite player's room and a full service sports bar. Hours of operation are 11:00am to 11:00pm, 7 days a week. Admission: $5 with NYRA Rewards Member Card and $10 for the general public. Price subject to change on special racing days.
LOST & FOUND - Located in the security office at the north end of the Grandstand on the ground floor.
NET POOL PRICING METHOD - NYRA has adopted the net pool pricing method to allow international wagering into NYRA's pools. While allowing for potentially larger pools, prices on pools with multiple winners (place and show, or any pool with a dead-heat) may calculate to a slightly different payout than under standard pricing. More information can be found by visiting our Customer Service locations on-track.
NO SMOKING POLICY - In accordance with legislation, smoking is not permitted anywhere inside the Aqeuduct building. Smoking is permitted in all outdoor areas except the box seat area. For everyone's convenience and comfort, we ask for your cooperation.
OFFICIAL TRACK PHOTOGRAPHER - Order winner's circle photographs of your favorite horses from Adam Coglianese, our official track photographer. Composite photos include finish line, winner's circle and trophy presentation (if applicable). Call 718-659-2292 or visit bobcoglianesephotos.com for more information.
PADDOCK - Watch the horses being saddled before the race in our paddock. It is located outside near the finish line, and can also be viewed from the windows on the first floor of the Clubhouse and Grandstand.
PARKING & BUSES - Gates open at 8:00am. General parking is $7.00, while Clubhouse preferred parking is $10.00. Valet parking is available at Resorts World Casino. Handicapping parking is available at the Clubhouse entrance. Regular courtesy shuttle bus service runs between the Aqueduct North Conduit Subway Station compliments of Resorts World Casino.
PROGRAMS, PAPERS, & HANDICAPPING TOOLS - We offer a varied assortment of handicapping tools. On the first floor of the Clubhouse, there is also a newsstand that offers the Daily Racing Program, Daily Racing Form, New York daily newspapers, the Blood-Horse, American Turf Monthly, and handicapping tip sheets. Thoro-Graphs & Ragozin Sheets are available on the first floor of the Clubhouse adjacent to the escalator.
RACE REPLAY CENTERS - Located on the first floor of the Clubhouse, a video library of NYRA and simulcast tracks is available via a touch screen display.
SIMULCASTING - Aqueduct simulcasts on both live and non-live racing days. Parking opens at 8:00am, Simulcasting begins at 11:30am and continues on the first floor of the Clubhouse or after the last live race. On non-live racing days there is simulcasting on the second floor of the Clubhouse. Simulcasting is available at Longshots 7 days a week. On live racing days, the building stays open until the end of Southern California racing. On Thursdays, Fridays, and Saturdays, the building stays open until the conclusion of Yonkers.
WHEEL CHAIR POLICY - The wheelchairs that are present on the racetrack are intended for use only by the NYRA First Aid and Security Departments in the performance of their emergency duties. The wheelchairs are not available for the non-emergency personal use of patrons.
Wi-Fi - Free wireless access is available for our guests throughout the facility.
Gambling Problems? The New York Racing Association encourages responsible wagering. If gambling is a problem for you or someone you care about, help is available 24 hours a day. Call toll-free 1-877-8-HOPE-NY